Category:
Payments & Refunds
If you would like to request for a withdrawal of your Store Credit balance, a refund or any other form of return to your original mode of payment, please send a written request to refund@mygroser.com
These requests are processed manually, and can take up to 21 days, depending upon the specific payment method.
Credit / Debit Card
Please provide the following for your request to be processed:
- Customer name
- Customer contact number
- Name on your credit/ debit card used to purchase with us
- Last four digits of your credit/ debit card used to purchase with us
- Customer order number
- Copy of delivery order
FPX / Online Banking
Please provide the following for your request to be processed:
- Customer name
- Customer contact number
- Bank account number which refund will be transferred to
- Customer order number
- Copy of delivery order