Category:
Payments & Refunds
Refunds are handled by actual human members of our customer service team.
Store Credit
All orders are processed automatically by our Customer Care team for the following items:
- Not in stock items
- Cancelled orders
- Damaged or returned orders
These refunds will be made in Store Credit within 7 business days under normal circumstances.
Refund to original mode of payment
If you would like to request for a withdrawal of your Store Credit balance, a refund or any other form of return to your original mode of payment, please send a written request to refund@mygroser.com
Please provide the following for your request to be processed:
Refund for purchase made via debit/credit card
- Customer name
- Customer contact number
- Name on your credit/ debit card used to purchase with us
- Last four digits of your credit/ debit card used to purchase with us
- Customer order number
- Copy of delivery order
Refund for purchase made via bank transfer (FPX)
- Customer name
- Customer contact number
- Name on the bank account
- Account Number
- Bank
- Copy of the receipt emailed to you at time of purchase
- Customer order number
- Copy of delivery order
All such requests are processed manually and can take up to 21 business days to complete.