FAQ Category: Using MyGroser

No, we do not allow trading, sharing or refunds of the points that you have earned. Please keep and use your rewards by transferring them to Store Credit when you can.

Don’t worry! If you can’t find an answer to the questions you have, go ahead and: Contact Customer Care through the chat button on the lower right hand side of the MyGroser website (it’s the little round one – just click on it and follow the instructions), OR Send an email to help@mygroser.com and we… Continue reading I Can’t Find the Answer I’m Looking For

Yes you can. If you have any special requirements, please contact customer service to and we’ll try our best to help!

Please contact our Customer Care team for any addition, amendment, or cancellation of your order. Please ensure any of the above changes need to be done 24 hours prior to scheduled delivery window as selected at ordering to avoid a re-order or re-delivery charge.

Guidelines for the Sale of Alcohol to our customers in Malaysia Customers must be of legal age of 21 years and older to purchase or consume alcohol. Before you can order or sign up for an account, you must agree to our terms of use, confirming that you will not furnish alcoholic beverages obtained through… Continue reading Purchasing Alcohol

We advise you to contact our Customer Care team at our Hotline or email us at help@mygroser.com as soon as you are aware you will not be around as the specified time. Our Customer Care team will assist to rearrange or accommodate your changes as far as possible. If you are merely a little bit… Continue reading Delivery Time – I Won’t Be Able to Receive My Order at the Chosen Time