FAQ Category: Products & Quality

Items Out of Stock

MyGroser is a premium grocery service that allows you to place orders for same day delivery as well as pre-ordered items. We work with thousands of brands to offer you the products you know, love and discover for your grocery, fresh produce, and everyday essentials needs. Working with suppliers can sometimes lead to situations where… Continue reading Items Out of Stock

Do You Sell Non-Halal Products?

Yes we have a curated range of non-halal products. MyGroser takes every measure to ensure that Halal and non-Halal products are completely separated during stocking, picking, checkout, and at various other times. To ensure this, all non-halal items/order are packed using different bags and are sealed so they do not mix with items. We do… Continue reading Do You Sell Non-Halal Products?

Do You Have Halal Products?

Yes! We carry products just like you would find in any major Malaysian supermarket or hypermarket. You can look for your favourite brands or products using our Search bar or speak to our Customer Care team LIVE (it’s the button on the lower right side of the screen). You can also email us at help@mygroser.com

Do You Have Organic Products?

We do indeed! Just type ‘Organic’ into the search box at the top of the page. However we are unable to guarantee 100% accuracy with these listings as they are based on the best available information provided to us. If you find an error, please inform us. We encourage all customers to check all details… Continue reading Do You Have Organic Products?

How are Fresh, Chilled, and Frozen Goods Packed for Delivery?

All fresh, chilled and frozen products (fruit and vegetables, dairy products, meat, seafood, poultry) will be transported and delivered within thermal bags or ice packed packages as far as possible; or within plastic packaging to maintain temperature and freshness of your goods in transit. You’ll generally get your products in colder condition then if you… Continue reading How are Fresh, Chilled, and Frozen Goods Packed for Delivery?