MyGroser Help

MyGroser Store Credit does not have an expiration date at this time. You may use these credits at your choice of time and for your choice of available products/ delivery times/ delivery dates on the service.

Refunds are handled by actual human members of our customer service team.

Store Credit

All orders are processed automatically by our Customer Care team for the following items:

• Not in stock items
• Cancelled orders
• Damaged or returned orders

These refunds will be made in Store Credit within 7 business days under normal circumstances.

Refund to original mode of payment

If you would like to request for a withdrawal of your Store Credit balance, a refund or any other form of return to your original mode of payment, please send a written request to refund@mygroser.com

Please provide the following for your request to be processed:

Refund for purchase made via debit/credit card

• Customer name
• Customer contact number
• Name on your credit/ debit card used to purchase with us
• Last four digits of your credit/ debit card used to purchase with us
• Customer order number
• Copy of delivery order

Refund for purchase made via bank transfer (FPX)

• Customer name
• Customer contact number
• Name on the bank account
• Account Number
• Bank
• Copy of the receipt emailed to you at time of purchase
• Customer order number
• Copy of delivery order

All such requests are processed manually and can take up to 21 business days to complete.

Are you having trouble paying with your debit card? Perhaps you have yet to activate it for online purchases. Maybe we can help!

Contacting Your Bank

Here the contact numbers for some commons banks. You can call them and request that they enable your debit card to perform 3DS secure online payments (also called Card Not Present payments).

• Hong Leong Bank
  Call +603 7626 8899 to activate your card over the phone
• Maybank
  Call 1300-88-6688 to activate your card over the phone
• CIMB Bank
  Call +603 6204 7788 to activate your card over the phone
• RHB Bank
  Call +603 9206 8118 to activate your card over the phone
• Public Bank
  Call +603 2179 9999 to activate your card over the phone
• AmBank
  Call +603 2178 8888 to activate your card over the phone
• Citibank
  Call +603 2383 0000 (KL) / +604296 0000 (Penang) / +607 268 0000 (JB) / 1800-82-1010 (Sabah & Sarawak) to activate your card over the phone
• Standard Chartered
  Call 1300-888-888 to activate your card over the phone

If you would like to request for a withdrawal of your Store Credit balance, a refund or any other form of return to your original mode of payment, please send a written request to refund@mygroser.com

These requests are processed manually, and can take up to 21 days, depending upon the specific payment method.

Credit / Debit Card

Please provide the following for your request to be processed:

• Customer name
• Customer contact number
• Name on your credit/ debit card used to purchase with us
• Last four digits of your credit/ debit card used to purchase with us
• Customer order number
• Copy of delivery order

FPX / Online Banking

Please provide the following for your request to be processed:

• Customer name
• Customer contact number
• Bank account number which refund will be transferred to
• Customer order number
• Copy of delivery order

If there are any issues regarding your order, please contact our customer service team at help@mygroser.com or call our Hotline as soon as possible.

You can choose not to accept that product at the time of delivery and our Delivery team will return it to us.

We will deduct the price of that item from your total bill and refund it in the form of store credit, into your MyGroser account to be used for your next purchase.