Orders and Delivery

Everything you need to know about making orders and getting Groceries and Everyday Essentials Delivered to your home or office

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24 articles in this collection
Written by John

What if something is non-Halal?

Is it kept away from other items?
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Written by John
Updated over a week ago

Is my home or office in the areas you deliver to?

What areas do you deliver to? How can I check if my neighbourhood/office is within your delivery range?
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Written by John
Updated over a week ago

What are your delivery days and hours?

9am - 9pm; Everyday!
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Written by John
Updated over a week ago

Is there a Minimum order amount?

How much must I spend to enjoy Freshness and Convenience?
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Written by John
Updated over a week ago

My building does not allow deliveries. How can I get my items?

Help! My guards will not let anyone up!
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Written by John
Updated over a week ago

Can I order for delivery to a location that isn’t one of my saved addresses?

I need to send stuff everywhere - can?
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Written by John
Updated over a week ago

Can I leave you a note on the order?

I might need a favour ...
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Written by John
Updated over a week ago

How do I check the status of my order?

New ones, old ones, on-going ones - we have them all
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Written by John
Updated over a week ago

If I am ordering in bulk for my business, can I have credit terms for billing?

I want to pay once every two weeks - how?
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Written by John
Updated over a week ago

Can I purchase items in bulk?

I want more! Can ah?
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Written by John
Updated over a week ago

Is there a minimum or maximum order limit when using MyGroser?

How little and how much can I buy?
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Written by John
Updated over a week ago

Can I change an order once I have checked out?

I forgot something! Can I add it?
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Written by John
Updated over a week ago

What if I am not around/running late when my delivery arrives?

Traffic jam, la!
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Written by John
Updated over a week ago

How do I order things on MyGroser?

Is it hard?
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Written by John
Updated over a week ago

How do I get a replacement for wrong order/products?

I still want my oranges!
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Written by John
Updated over a week ago

What if an item received is not in good condition/damaged?

OI! Broken already!
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Written by John
Updated over a week ago

Will I be informed ahead of time if the delivery is running late?

I need to have it on time, how?
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Written by John
Updated over a week ago

I need to change my delivery time

How do I reschedule my delivery to a different time or date, if I find I am unable to receive it at the time I first indicated?
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Written by John
Updated over a week ago

Can come to MyGroser to collect my items?

I want to pick it up myself
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Written by John
Updated over a week ago

Can I have multiple deliveries to multiple locations within a day?

I need to do more than just one thing on my app
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Written by John
Updated over a week ago

Can someone else accept my delivery if I am not there?

I'm busy, so how?
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Written by John
Updated over a week ago

Will delivery personnel enter my premises?

Can MyGroser teams enter my home?
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Written by John
Updated over a week ago

How much are your normal delivery charges?

What is normal price delivery?
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Written by John
Updated over a week ago

When will my items be delivered?

Where is my grocery order?
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Written by John
Updated over a week ago