Refunds are handled on a case-by-case basis and by actual human members of the MyGroser team. This takes time and we do hope you are patient as we do this carefully to minimise any mistakes.

Store Credit

All orders are processed automatically by our Customer Care team for the following items:

  • Not in stock items
  • Refunds for cancelled orders
  • Damaged or returned orders

These refunds will be made to your Store Credit within 7 business days under normal circumstances.

Refund to original mode of payment 

If you would like to request for a withdrawal of your Store Credit balance, a refund or any other form of return to your original mode of payment, please send a written request to

Please provide the following for your request to be processed:

  • Customer name
  • Customer contact number
  • Name on your credit/ debit card used to purchase with us
  • Last four digits of your credit/ debit card used to purchase with us
  • Customer order number
  • Copy of delivery order

All such requests are processed manually and will take up to 21 business days to complete.

In some instances, we may miss a refund request or the need for one to be attended to. These are accidental and when informed we will, with our apologies, attend to you as soon as we are able. Your kind understanding of these situations is appreciated.

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