Firstly, as you have the freedom to choose the time window you are free to receive your items, we advise you to contact our Customer Care team at our Hotline or email us at help@mygroser.com as soon as you are aware you will not be around as the specified time. 

Our Customer Care team will assist to rearrange or accommodate your changes as far as possible. 

If you are merely a little bit late, our Delivery teams will wait up to 10 minutes, before the items are returned to MyGroser. In this case, Customer Care will contact you to reschedule delivery (delivery charges may apply).

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