Your feedback is very important to us and we welcome your communication and will do everything within our scope to resolve any issues you may have. But if you have a question, or need help with a problem - or want to help us make things better for you .. .who should you contact?
- For all general questions you can reach us at our HOTLINE or email us at firstname.lastname@example.org
- For all refund questions you can reach us at our HOTLINE or email us at email@example.com
- If you are a partner, supplier, or want to have your products listed with us, please email us at firstname.lastname@example.org or email@example.com
- Call +6 03 5888 9275 for the MyGroser Hotline
- Email firstname.lastname@example.org for our Customer Care Email address
- Email email@example.com for our Refunds Email address
- Email firstname.lastname@example.org for our General Enquiry Email address
We also recommend you speak to our Customer Care team at any time by clicking on the chat option that is on the lower right side of the MyGroser Website at any time.
Please note that our Social Media Team (Facebook, Instagram and others) are NOT ABLE to assist you directly and will only forward your request to the appropriate team when they receive it. This is to protect our customer's and their data from unnecessary access and sharing. We hope that you understand and contact us through the appropriate channel as stated above. This will allow us to help you.